Company : Remo Software Private Limited
Website : www.remosoftware.com
Education : B.Tech/B.E. – Computers, Electronics/Telecommunication, Instrumentation, B.Com – Commerce, B.Sc
Experience : 0 – 1 Years
Location : Bangalore
Website : www.remosoftware.com
Education : B.Tech/B.E. – Computers, Electronics/Telecommunication, Instrumentation, B.Com – Commerce, B.Sc
Experience : 0 – 1 Years
Location : Bangalore
Remo Software is a software tools provider for Windows and Macintosh OS. The company specializes in developing data recovery, file repair and secure data erasing tools. Its much-acclaimed products include data recovery software for Mac and Windows OS and repair applications for corrupted MOV, AVI, PowerPoint, RAR, Word, Zip, and Outlook files. The company has won several accolades for its relentless efforts to introduce software applications to help users Recover, Erase, Manage and Optimize Data. Remo was a finalist in Digital River’s ICE Awards and has won several other industry awards.
Technical Support Engineer Jobs for Freshers at Remosoftware
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role: Technical Support Engineer
No of openings : 2
Functional Area: IT Software – Application Programming, Maintenance
Role: Technical Support Engineer
No of openings : 2
Job Description :
As a Technical Support Representative you will be responsible to deliver fast quality support to customers. This role is largely customer focused technical support role working towards deadlines and with fast turnaround times.
Support Personal Responsibilities:
Resolving support issues in a fast and professional manner
Actively increasing knowledge about Remo Software products and services
Issue Management responsibility for identifying, tracking issues and resolving
Communicate with customers via Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products. Provide Phone Support if required.
Identifying problems and provide answers to customers in a timely manner.
Troubleshooting product related problems and explain the best solution to the problem.
Ensure all critical support issues coming in on Emails, Phones, Live Chat and Tickets are logged in the Issue Tracker
Record, track and document support cases, generate problem reports in Issue Tracing system.
Manage the escalation of issues that require specialized technical expertise or additional management attention.
Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.
Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
Resolving support issues in a fast and professional manner
Actively increasing knowledge about Remo Software products and services
Issue Management responsibility for identifying, tracking issues and resolving
Communicate with customers via Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products. Provide Phone Support if required.
Identifying problems and provide answers to customers in a timely manner.
Troubleshooting product related problems and explain the best solution to the problem.
Ensure all critical support issues coming in on Emails, Phones, Live Chat and Tickets are logged in the Issue Tracker
Record, track and document support cases, generate problem reports in Issue Tracing system.
Manage the escalation of issues that require specialized technical expertise or additional management attention.
Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.
Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
Desired Profile :
Personal Requirements
Customer service minded
Solutions oriented with good problem solving skills
Professional approach
Results driven
Attention to detail
Proactive and take initiative
Team player
Self-motivated
Flexible for 24/7 work environment
Ability to work towards strict deadlines
Customer service minded
Solutions oriented with good problem solving skills
Professional approach
Results driven
Attention to detail
Proactive and take initiative
Team player
Self-motivated
Flexible for 24/7 work environment
Ability to work towards strict deadlines
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